Eligibility for Returns
- Customers may return products within 1 week (5 business days) after purchase.
- Products must be undamaged and returned in their original packaging.
Exclusions: None. All products are eligible if conditions are met.
Timeframe
Returns are accepted within 5 business days of receiving the product.
Refund Options
We offer:
- Product exchanges of equal or higher value
- Store credits
Note: We do not offer full refunds.
Return Process
- Returns must be initiated at our physical location (Rruga e Kavajës, Tirana).
- Customers are responsible for delivering the product back to our store.
Damaged or Defective Products
- If a product arrives damaged or defective, customers must contact us within 3 days of purchase.
- A new product will be provided as a replacement.
Restocking Fees
We do not charge any restocking fees.urns.