Refund and Returns Policy

Eligibility for Returns

  • Customers may return products within 1 week (5 business days) after purchase.
  • Products must be undamaged and returned in their original packaging.

Exclusions: None. All products are eligible if conditions are met.


Timeframe

Returns are accepted within 5 business days of receiving the product.


Refund Options

We offer:

  • Product exchanges of equal or higher value
  • Store credits

Note: We do not offer full refunds.


Return Process

  • Returns must be initiated at our physical location (Rruga e Kavajës, Tirana).
  • Customers are responsible for delivering the product back to our store.

Damaged or Defective Products

  • If a product arrives damaged or defective, customers must contact us within 3 days of purchase.
  • A new product will be provided as a replacement.

Restocking Fees

We do not charge any restocking fees.urns.